Shipping Policy

Safeguarding your orders and making sure they get from our storage facility to your home on time is a duty we take very seriously. Usually, you can expect your package to land within ten to twenty working days. This expected period covers our whole processing routine, which involves checking your payment info, gathering the pieces from our stock, wrapping them in secure packaging, and handing the boxes over to our shipping partners. Remember that our delivery schedules operate on a standard working week, so weekends and public holidays do not count toward this total. Though we aim for regular schedules, outside situations like bad weather or sudden issues with regional shipping lines can occasionally change the actual pace of travel.

When order numbers go up, like during holiday shopping rushes or big sales, shipping dates might need extra flexibility. A large jump in orders places more strain on our warehouse workers and the shipping services managing the actual deliveries. Although we focus on working quickly, it helps to know that international shipping systems regularly run into short-term delays during peak windows. We process every request in the order it comes in, trying to mix quick turnarounds with the careful attention required to keep your pieces arriving in mint condition.

The moment you finish buying and get an email confirmation, our packing process gets underway right away. Because our setup is fully computerized, we are generally unable to change delivery locations, swap shipping options, or update individual requests after an order hits our system. We highly recommend checking every part of your mailing address before hitting the final button, since tiny mistakes can cause major shipping delays or issues that are hard to fix once the box leaves our warehouse.

Different external situations can alter the total travel timeline, such as required custom reviews on overseas packages, backlogs at local sorting hubs, or unexpected logistical delays. While we keep an eye on these issues ahead of time, many sit outside our hands. In the rare case that a product sells out after your purchase goes through, we will get in touch with you right away to look at choices, like picking an alternative, waiting for new stock, or issuing a complete refund. Providing open and clear updates about your order status is always our main focus.

Regular delivery is included as a courtesy, but a successful arrival depends mostly on the accuracy of the details you give at checkout. If a delivery driver cannot get into your building or collect a required signature, they will usually try to come back later. If several deliveries do not work out, the box may be sent back to our warehouse, which can lead to an automatic cancellation. To avoid this outcome, please make sure your home address and telephone info are written with absolute correctness. If you want more help or need to chat with someone, please feel free to call our help desk at (408) 800-5702 during our regular business hours.

We suggest keeping an eye on your package’s journey with our online tracking links, which provide regular updates as your box travels through the shipping system. Though brief delays in updates between different postal companies can happen, these links give the most dependable look at your delivery progress. If you see that your tracking link stops updating or if the estimated arrival date passes by without a package showing up, please drop a line to our team at catbirdnycusa@outlook.com so we can start an official investigation. We are always ready to reach out to our shipping partners to track down your items and fix the issue.

Behind-the-scenes complications, like waiting for a bank check or needing extra details, can sometimes delay a package from going out, though we work to clear up these problems as soon as we notice them. Furthermore, if you get an item that does not match what you asked for in terms of shade, dimension, or design, please inform us right away. We will look into the error and arrange for a fast swap or a full return of funds. Our ongoing goal is to offer a clear and dependable journey for every shopper, making sure that your buying experience ends happily.