Warranty

From our beginning in two thousand and four, we have remained dedicated to providing high-quality accessories that you can depend on. We place great importance on the artistry behind our products and our carefully chosen selection, striving to make every step of your shopping experience completely enjoyable. The information below explains the coverage and assistance programs available for our different jewelry lines. You are welcome to contact our customer care team if you need extra details or have particular questions, as we are always available to help. Please note that these coverage options are valid only for pieces bought directly from our official storefronts or our web shop. Products bought from unauthorized secondary sellers must be handled through those specific merchants. Additionally, our coverage does not apply to misplaced items, nor does it account for normal wear over time, accidental mishaps, or damage caused by incorrect care.

For our bridal line, we follow strict quality assurance practices, ensuring each piece is carefully evaluated by our in-house experts prior to shipping. Throughout the first twelve months after your purchase, we provide free resizing for qualifying styles, along with stone tightening and band reshaping services. If an issue is found to be caused by a production mistake, we will take care of all repair or replacement expenses, which includes replacing any side gems that fell out because of the defect. Our bridal jewelry also comes with lifetime complimentary polishing and matte finishing services. We want to highlight that this coverage becomes invalid if the item is altered by an outside jeweler or if the piece goes missing. For help with these items, please send your messages to catbirdnycusa@outlook.com.

Regarding our standard jewelry lines, our workshop is focused on ensuring your pieces stand the test of time. We provide a two-year warranty period from your purchase date to resolve any accidental breaks or damage. This policy is reserved solely for items bought directly through our own storefronts, and we cannot offer these services for global orders, items altered by external jewelers, or missing property. If you experience any problems with your jewelry, please email catbirdnycusa@outlook.com so we can evaluate your case.

When purchasing independent designer items through our store, we work directly with those artisans to maintain excellent standards for your jewelry. We offer a two-year warranty window for these specific goods in the event of damage or breaking, though this excludes regular cosmetic wear or neglectful handling. Just like our other guidelines, this warranty applies only to items bought directly from our business and excludes global deliveries, lost property, or items altered by outside repair shops. Please write to catbirdnycusa@outlook.com for help with your designer pieces.

Lastly, for our seamlessly welded permanent bracelets, we know that despite their durable design, unexpected breaks can happen. We offer a thirty-day window that allows you to visit us for a complimentary re-welding if you experience sizing issues or need adjustments. This offer applies only to chains bought at our locations and excludes lost chains or pieces worked on by external jewelers. For further instructions or to ask any questions about these options, please feel free to call us at (408) 800-5702, as our staff is always happy to help ensure you remain satisfied with your jewelry.